Cookies Policy
Last Updated: 10 January 2026
1. What Are Cookies
Cookies are small text files placed on your device when you visit a website. They help websites function properly, remember your preferences, and understand how you use the site.
We use cookies and similar technologies to operate, secure, and improve TS@BigRock.
2. How We Use Cookies
We use cookies for the following purposes:
Essential Operation: To make the Service function, keep you logged in, and protect against security threats.
Preferences: To remember your settings such as language, timezone, and display preferences.
Analytics: To understand how visitors use our Service so we can improve it.
3. Types of Cookies We Use
3.1 Essential Cookies (Required)
These cookies are necessary for the Service to function. They cannot be disabled without breaking core functionality. We do not require your consent for essential cookies under UK PECR, but we inform you about them here.
Cookie: Session cookies
Purpose: Maintain your login session while you use the Service
Duration: Expire when you close your browser or after a period of inactivity
Cookie: Authentication cookies (AWS Cognito)
Purpose: Securely verify your identity and keep you logged in
Duration: Persist until you log out or they expire
Cookie: CSRF token
Purpose: Protect against cross-site request forgery attacks
Duration: Session-based
Cookie: cookie_consent
Purpose: Remember your cookie preference so we do not ask you repeatedly
Duration: 1 year
3.2 Functional Cookies
These cookies remember your preferences to provide enhanced functionality.
Cookie: Language preference
Purpose: Remember your selected language (EN, ES, FR, DE, PT)
Duration: 1 year
Cookie: Timezone
Purpose: Store your timezone setting for accurate time display
Duration: 1 year
Cookie: Display preferences
Purpose: Remember settings such as theme (light/dark mode) and layout
Duration: 1 year
3.3 Analytics Cookies
With your consent, we use analytics to understand how visitors use the Service and to identify areas for improvement.
We use AWS analytics services to collect:
•Pages and features visited
•Time spent on different screens
•Actions taken within the application
•Error occurrences
•General usage patterns
Analytics data is aggregated and does not identify you personally. We do not currently use third-party analytics services such as Google Analytics or Hotjar.
Duration: Analytics cookies are retained for up to 13 months, after which they are deleted or anonymised.
4. Third-Party Cookies
4.1 AI Help Agent
Our AI-powered help agent is provided by Anthropic. When you use the help agent, your session interacts with Anthropic’s API. Anthropic may use cookies or similar technologies in accordance with their privacy policy at anthropic.com/privacy.
4.2 Payment Processing
When you make a payment, you interact with Stripe’s payment interface. Stripe uses cookies to process payments securely and prevent fraud. See Stripe’s cookie policy at stripe.com/cookies-policy/legal.
4.3 Authentication Providers
If you use single sign-on (SSO) via Microsoft or Google (Enterprise tier), those providers may set cookies during the authentication process. See their respective privacy policies for details.
We do not control cookies set by third parties. Their use is governed by their own policies.
5. Your Cookie Choices
5.1 When You First Visit
When you first visit our website or application, you will see a cookie consent banner. You must make a choice before non-essential cookies are set.
Your options:
Accept All: We will set essential, functional, and analytics cookies. Analytics will be enabled to help us improve the Service.
Essential Only: We will set only essential cookies required for the Service to function. Analytics will not be enabled.
We do not set analytics cookies until you actively choose “Accept All”.
5.2 Changing Your Preference
You can change your cookie preference at any time by clicking “Cookie Settings” in the footer of any page. This will open a panel where you can switch between “Accept All” and “Essential Only”.
Your new preference takes effect immediately.
5.3 Separate Consent for Website and Application
Our marketing website (bigrock.uk.com) and application (ts.bigrock.uk.com) manage cookie consent separately. If you make a choice on one, you will be asked again when you first visit the other.
5.4 Browser Settings
You can also manage cookies through your browser settings. Most browsers allow you to:
•View what cookies are stored on your device
•Delete individual cookies or all cookies
•Block cookies from specific websites
•Block all third-party cookies
How to access cookie settings in common browsers:
Chrome: Settings, then Privacy and security, then Cookies and other site data
Firefox: Settings, then Privacy and Security, then Cookies and Site Data
Safari: Preferences, then Privacy, then Cookies and website data
Edge: Settings, then Cookies and site permissions, then Cookies and site data
Important: Blocking essential cookies will prevent the Service from functioning. You will not be able to log in or use TS@BigRock if essential cookies are blocked.
6. Do Not Track
Some browsers offer a “Do Not Track” (DNT) setting. There is no industry standard for interpreting DNT signals, so we do not currently respond to them. However, you can manage your cookie preferences directly using the consent banner or browser settings as described above.
7. Updates to This Policy
We may update this Cookie Policy to reflect changes in our practices or technology. Updates will be posted on this page with an updated “Last Updated” date.
If we make material changes to how we use cookies, we will notify you via the Service or by email, and we will ask for your consent again where required.
8. Further Information
For more information about how we collect and use personal data, see our Privacy Policy at bigrock.uk.com/privacy-policy.
For questions about our use of cookies, contact us:
Email: ops@bigrock.uk.com
BigRockUK Limited
71-75 Shelton Street
Covent Garden
London WC2H 9JQ
United Kingdom
Company Registration: 16930391
ICO Registration: ZC077176